Keep your front desk running 24/7.
Kiotel helps hotels deliver consistent guest experiences through self-service check-in kiosks, live virtual front desk support, and operational workflows that reduce operating costs and improve profitability.
The Kiotel Platform
One platform to support guests and hotel operations.
Kiotel connects self-service kiosk technology, live virtual assistance, and hotel workflows to help properties manage more of the guest journey and daily operations from one platform.
Self-Service Check-In Kiosk
Give guests a guided hotel kiosk for check in, check out, extend reservations, process supported payments, and receive room access; with live help available when needed.
24/7 guest services
Give guests access to live support for questions, service requests, phone calls, local information, and after-hours assistance without relying entirely on the onsite team.
Hotel Operations
Support front-desk workflows, housekeeping coordination, maintenance follow-up, operational reporting, and property-specific escalation through one consistent operating process.
Revenue & Property Management
Support rate and inventory updates, OTA and extranet management, cash reporting, and other administrative workflows that help operators maintain visibility and control.
Integrations
Connect Kiotel with supported PMS, payment, door-lock, communication, and property systems so workflows fit the technology your hotel already uses.
Why Hotels Choose Kiotel
Run a more efficient, profitable hotel.
Kiotel helps hotels reduce operating costs, improve guest experiences, and keep front desk operations running around the clock through self-service, live virtual assistance, and standardized workflows.
Labor shortages increase operating costs
Late arrivals and overnight hours should not leave a guest waiting or force a manager to return to the property. Kiotel keeps configured front desk coverage available around the clock.
Routine work limits productivity
Check-ins, payments, room keys, and common guest requests consume valuable staff time. Automating routine work lets employees focus on guests instead of repetitive tasks.
Every guest interaction impacts revenue
Long wait times and inconsistent service affect reviews, repeat bookings, and profitability. Kiotel helps deliver a more consistent guest experience around the clock.
How We Engage
From discovery to live guest support
We configure around how your hotel already runs, rather than asking the hotel to run around the software. Our agents are trained and managed by an ownership group that runs its own hotels across the Midwest, the scripts come from people who have worked these shifts.
Understand your property
We review your systems, staffing model, and guest journey to identify where Kiotel creates the most value.
Configure your workflow
We tailor self-service, live support, and escalation paths around your property's operating model.
Launch with confidence
Your team tests every workflow before going live to ensure a smooth rollout and consistent guest experience.
Testimonials
What our clients says
Frequently asked questions
Have additional questions? Get in touch with our operations team anytime.
A hotel guest experience platform helps hotels manage guest interactions and front desk operations from one system. Depending on the property, it can support self-service check-in, live guest assistance, operational workflows, and integrations with hotel technology.
A virtual front desk gives guests access to hotel services without requiring a staff member to be physically present at the desk. Depending on the hotel's operating model, guests can check in, ask questions, request assistance, or connect with a live remote agent.
Self-service check-in allows guests to complete parts of the arrival process themselves. Depending on the property's technology, this can include reservation lookup, registration, payment, identity verification, and room access. Live assistance can be available if additional help is needed.
Many hotels use technology to reduce repetitive front desk work and improve coverage during overnight hours or staffing shortages. Rather than replacing employees entirely, many operators use automation and remote support to help existing teams work more efficiently.
Hotels often reduce labor costs by automating routine guest interactions, providing self-service options, improving operational workflows, and using remote guest support during lower-demand periods. The right approach depends on the property's staffing model and guest expectations.
Most hotels look for integrations with their property management system (PMS), payment processor, door-lock system, communication tools, and other operational software. Integration capabilities vary by platform and hotel technology stack.
Hotels experiencing staffing challenges, overnight coverage gaps, increasing labor costs, or inconsistent front desk operations often see the greatest benefit. Compatibility also depends on the property's existing technology and operational goals.
Rollout timing depends on integration requirements, hardware, property rules, and staff readiness. Kiotel confirms the plan after reviewing your PMS, payments, locks, guest scenarios, and escalation needs. The launch process includes configuration, end-to-end testing, employee training, guest signage, and a defined path for exceptions.