We’re pleased to share Kiotel’s partnership and integration with Guest Ban, bringing Do Not Rent (DNR) screening into the hotel kiosk check-in experience.
The integration connects Guest Ban’s guest screening capabilities with Kiotel’s check-in workflow, helping hotels identify flagged guests before completing an arrival. It adds another layer of operational control to a platform that brings together self-service technology, live virtual guest support, and property-specific workflows.
About Guest Ban
Guest Ban is a hospitality-focused ID scanning and guest management platform by Innstrata. Built by hoteliers, it helps properties capture guest information, maintain guest records, and identify records that require attention during arrival.
Its capabilities include ID scanning, Do Not Rent management, guest alerts, and information sharing across connected properties. For hotels managing multiple locations, that visibility can help relevant guest history follow the operation beyond a single front desk.
The fit with Kiotel is practical: Guest Ban brings specialized guest screening capabilities, while Kiotel connects those capabilities to the check-in experience and the people supporting it.
Bringing guest screening into check-in
For hotel operators, a smooth arrival includes checking whether a guest is eligible to stay. A Do Not Rent policy is only useful when the information reaches the person or system handling that arrival.
Guest Ban’s integration with Kiotel brings that check into the kiosk workflow. Guest information is compared against banned guest records, and a flagged match can stop check-in from proceeding so the record can be reviewed before a stay is allowed or denied.
Guest Ban has also shared its overview of the Kiotel integration.
How the integration works
The supported workflow brings reservation lookup, ID scanning, and guest screening into the same arrival process:
- Start the arrival: The guest locates their reservation and scans their government-issued ID.
- Check for a match: Guest details are checked against the applicable banned guest records.
- Flag an exception: A matching record can block the check-in process and notify the hotel team.
- Review before proceeding: Staff review the record and determine the next step under the property’s policies.
More consistent information for hotel teams
Guest Ban supports digital guest records, DNR alerts, and multi-property visibility. Its platform can display front desk alerts and send email notifications to approved team members, helping relevant information reach the people responsible for acting on it.
For an operator, the practical value is having guest history available at the point of arrival. That can help teams apply property policies more consistently and reduce reliance on separate manual lookups. Available records, alerts, and connected workflows depend on the property’s Guest Ban setup and integration configuration.
Technology backed by people and property procedures
Kiotel combines self-service check-in with live virtual guest support. Our agents are trained around the property’s operating procedures, with defined escalation paths for situations requiring hotel management or an on-site response.
Guest screening fits into that approach. An alert provides information for review; a clear operating procedure establishes who reviews it, who can authorize the next step, and how the guest receives assistance.
Why this partnership matters to Kiotel
Our vision is to make hotel operations easier to manage through connected technology and dependable service. Every integration should help solve a real operating problem, whether that means reducing repeated work, giving teams better information, or making the next step clearer when an exception occurs.
Guest screening is a good example. Moving an arrival to a kiosk creates a new service channel, and the hotel’s operating standards need to carry through to that channel. The questions an experienced front desk team would ask still matter: Who is checking in? Is there a record we need to review? Who should make the decision if something needs attention?
Our partnership with Guest Ban supports that direction by bringing screening into the arrival workflow. It helps connect the transaction at the kiosk with the information and follow-up behind it.
As Kiotel grows, we want operators to see a platform that supports more of the work surrounding each guest interaction. Partnerships with specialized hospitality providers are an important part of building that experience. Our focus is on useful connections that help hotel teams maintain control as they introduce new ways to serve guests.
Frequently asked questions
What does the Guest Ban integration add to Kiotel?
It brings Do Not Rent screening into supported Kiotel kiosk check-in workflows, helping identify flagged records for review before an arrival proceeds.
What is a Do Not Rent list?
A Do Not Rent list records individuals a hotel has designated as ineligible for a future stay under its policies. A digital list makes that information easier to reference during check-in.
What happens when a guest is flagged?
A matching record can interrupt check-in and notify the hotel team. The record is reviewed, and the next step follows the property’s policies and escalation procedure.
Can Guest Ban support hotels with multiple properties?
Yes. Guest Ban offers multi-property visibility and connected DNR information. The records available to a particular hotel depend on its account setup and configuration.
Does the integration replace our PMS or hotel team?
No. Kiotel works alongside supported property systems. Hotel teams continue to own property policies and decisions, while Kiotel provides configured technology, live support, and escalation workflows.
How do we get started?
Contact Kiotel with your existing hotel systems and whether you already use Guest Ban. We will review compatibility, the supported workflow, and the setup needed for your property.
Explore the integration for your property
Our partnership with Guest Ban reflects Kiotel’s focus on connecting the technology and services hotels use every day. We work alongside supported property systems to help operators create a more consistent guest and operational experience.
Contact the Kiotel team to discuss Guest Ban integration, your existing systems, and the check-in and escalation workflows appropriate for your hotel.