Blog

Insights on hotel operations.

Kiotel insights on hotel operations, guest experience, self-service technology, virtual front desks, and strategies to run more efficient, profitable properties.

Kiotel self-check-in kiosk in a hotel lobby beneath Kiotel and Broadband Hospitality logos.

News

Kiotel and Broadband Hospitality: An Ongoing Partnership Supporting Hotel Guest Service

Since 2025, Kiotel and Broadband Hospitality have partnered to bring live agent-assisted kiosks to hotels, combining remote guest service with installation and around-the-clock technical support. Learn how the partnership helps hotels supplement front desk coverage.

Gurjeet Nijjar, President and Chief Operating Officer of Kiotel

News

Kiotel Appoints Gurjeet Nijjar as President and Chief Operating Officer

Hospitality technology company serving 100+ hotel properties names Nijjar to lead platform expansion, operations, and strategic partnerships.

Hotel guest using a virtual hotel receptionist and self-service check-in kiosk in a modern hotel lobby

Article

Virtual Hotel Receptionist: How Hotels Are Modernizing the Front Desk

Learn how a virtual hotel receptionist works, what it can handle, and how hotels use virtual front desk technology to provide 24/7 guest service while reducing front desk workload.

Article

Never Miss a Hotel Reservation Call Again: Here's How

A practical guide to why hotel reservation calls go unanswered, what those missed calls can cost, and how 24/7 live coverage helps hotels capture more direct bookings without adding more front desk pressure.

Guest with luggage using a hotel check-in kiosk to speak with a live remote agent in a warmly lit lobby at night.

Article

Hotel Kiosks for After-Hours Check-In: A Practical Guide

Start with overnight hotel kiosk coverage, incoming call handling, and agents trained for your property. A practical guide from Kiotel, supporting 100+ properties.

Kiotel self-check-in kiosk for hotel guest arrivals

Article

Self Check-In Hotel Kiosk: How to Choose the Right One

Learn how hotel self-check-in kiosks work, what they cost in 2026, which integrations matter, and where live guest support fits.

Insights on hotel operations.

Better technology is only the beginning.