Integrations

Connect Kiotel to the systems your hotel already uses.

Kiotel connects with supported property-management, payment, door-lock, communication, and hotel technology systems to create a more connected guest and operational experience. We review your property's technology before launch and configure supported workflows around the systems already in place.

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Kiotel self-service kiosk showing the check-in start screen

Use existing systems

Extend the technology your hotel already operates instead of replacing every platform.

Connect the guest journey

Allow supported information and workflows to move between check-in, payment, access, and support.

Configure by property

Confirm compatibility and requirements around each hotel's specific technology stack.

CONNECTED HOTEL TECHNOLOGY

Bring guest and operational workflows together.

From the PMS to the door lock, supported systems are connected around the workflows your property runs.

Property management systems

Connect Kiotel with supported PMS platforms to enable configured reservation, arrival, departure, and property workflows.

Payment systems

Support configured guest payment and authorization activities through compatible payment technology.

Door locks and room access

Connect supported lock and access systems to configured room-key or room-access workflows.

Communication systems

Support guest and property communication through compatible phone, messaging, email, or related tools.

Hotel operations systems

Connect with selected technology supporting property operations, reporting, guest requests, and administrative workflows.

Custom and emerging integrations

Kiotel can evaluate additional integration requirements based on the system, available interfaces, business case, security requirements, and implementation scope.

HOW IT WORKS

From technology review to live workflow.

Four steps, from reviewing what your property runs today to testing the workflow before it goes live.

Review your technology stack

Kiotel identifies the PMS, payment provider, lock system, communication tools, and other systems involved in the intended workflow.

Kiosk screen showing a reservation lookup with a matched guest result

Confirm compatibility

The team reviews available integrations, system versions, account requirements, vendor dependencies, and potential limitations.

Kiosk screen scanning a passport inside an alignment frame

Configure the workflow

Kiotel connects supported systems and configures the guest and operational process around property requirements.

Kiosk screen with a live Kiotel agent on video

Test before launch

The property and Kiotel test supported scenarios, exceptions, access, and handoffs before the workflow goes live.

Kiosk screen confirming check-in with a room key being dispensed

Why Integration Matters

Reduce dependence on manual data entry.

Hotel operations often depend on staff remembering to update multiple systems, which becomes harder across overnight hours, staffing changes, and high-volume periods. Kiotel helps operators create a more reliable flow of information, making it easier to:

Eliminate duplicate data entry

Improve accuracy across all systems

Reduce time spent on administrative tasks

Ensure real-time visibility for management

Support new and temporary employees with automated processes

Identify and resolve data discrepancies quickly

Apply consistent data standards across multiple properties

CONNECTED CAPABILITIES

What our clients says

"Integrating Kiotel's kiosks into both our mid-scale hotels in town has truly revolutionized our operations. At Quality Inn and Super 8, we've eliminated missed reservation calls entirely. Plus, with our front desks now operating on a completely cashless basis, transactions are smoother and more secure than ever. Huge thanks to Kiotel for these amazing enhancements!"

Sanjay P.

Hotel Operator, Illinois

"Implementing Kiotel was a game-changer for our extended stay hotel. We now have 24/7 front desk service, our guests now enjoy unparalleled convenience and support, knowing that assistance is available at any hour. What's remarkable is that this enhancement not only elevated our service standards but also led to a noticeable reduction in overhead costs. It was a strategic move that not only improved our operational efficiency but also elevated the overall guest experience."

Ben S.

Extended-Stay Operator, Indiana

"We use Kiotel across multiple properties, and they have become a true extension of our team. They have helped us create a smoother check-in experience for our guests while reducing the operational burden on our staff behind the scenes. What sets Kiotel apart is the partnership. Their team understands how our properties operate, stays closely connected, and works alongside us to solve problems as they come up."

Jay P.

Hotel Operator, Wisconsin

Frequently asked questions

Have additional questions? Get in touch with our operations team anytime.

What hotel systems does Kiotel integrate with?

Kiotel supports selected property-management, payment, door-lock, communication, and hotel technology systems. Contact Kiotel to confirm compatibility with your property's current systems and versions.

Does Kiotel replace our PMS?

No. Kiotel works alongside supported property systems to extend guest and operational workflows.

Can Kiotel build a new integration?

Kiotel can evaluate additional integration requirements. Availability depends on the third-party system, accessible interfaces, security requirements, implementation effort, and business case.

How long does an integration take?

Timing depends on the systems involved, existing connectivity, third-party cooperation, property configuration, testing requirements, and workflow complexity.

What does Kiotel need from the hotel?

The property may need to provide authorized system access, vendor contacts, account information, technical documentation, test scenarios, and personnel who can approve the configured workflow.