Give guests a faster way to check in.
Kiotel gives guests a guided self-service experience for common arrival and departure workflows, with live assistance available when the situation requires human support. Reduce front desk lines, improve after-hours access, and give your onsite team more time for higher-value guest interactions.
Faster arrivals
Give guests a guided alternative to waiting at the front desk.
After-hours flexibility
Support configured arrival workflows when onsite staffing is limited.
Live help when needed
Connect guests with assistance when they cannot complete the process independently.
THE ARRIVAL JOURNEY
Support more of the guest journey through self-service.
From locating a reservation to receiving room access, each step runs the way your property has configured it.
Reservation lookup
Allow guests to locate eligible reservations using the information supported by the property's configured workflow.
Guided check-in
Walk guests through the required arrival steps in a clear, consistent sequence.
Supported payments
Enable configured payment and authorization steps through supported payment systems.
Room access
Provide room-key or access instructions based on the property's supported lock technology and operating process.
Check-out
Give eligible guests a convenient way to complete supported departure workflows.
Reservation extensions
Allow guests to request or complete supported stay extensions based on availability and property rules.
Live assistance
Give guests access to a live support path when a question, exception, or technical issue requires additional help. A real person is one tap away at every step.
HOW IT WORKS
From arrival to room access.
Four steps, each of them configurable to the way your property already operates.
The guest starts check-in
The guest begins the process at the Kiotel self-service station.
Kiotel guides the required steps
The configured workflow guides the guest through reservation lookup, required information, supported payment, and property-specific requirements.
Exceptions receive assistance
If the guest cannot complete the process, Kiotel can present a live assistance or escalation path based on the property's configuration.
The guest receives room access
Once required steps are complete, the guest receives supported room access or next-step instructions.
WHY HOTELS USE SELF-SERVICE
Automate the routine without removing hospitality.
Self-service check-in should extend the front desk, not create a disconnected guest experience. Kiotel helps hotels:
Reduce congestion during common arrival periods
Support late-night and after-hours arrivals
Standardize required check-in steps
Reduce repetitive front desk administration
Provide guests with more control over their arrival
Give onsite employees more time for complex guest needs
Maintain access to live support for exceptions
COMPATIBILITY
Works with what you already run.
Kiotel connects to supported PMS, payment, and door-lock systems. Compatibility is confirmed during the property review, before you commit to anything.
CONNECTED CAPABILITIES
More than a standalone kiosk.
Self-service check-in works best when it connects to the broader hotel operating model.
Testimonials
What our clients says
Frequently asked questions
Have additional questions? Get in touch with our operations team anytime.
A hotel self-service check-in kiosk gives guests a guided way to complete supported arrival steps without requiring every interaction to be handled directly by an onsite front desk employee.
Yes. Kiotel can provide a live assistance or escalation path when a guest has a question or cannot complete the configured process independently.
Kiotel can support configured check-out workflows. Available functionality depends on the property's systems and operating requirements.
Kiotel can connect with supported door-lock and room-access systems. Compatibility is confirmed during the property review.
Kiotel is intended to automate routine work and extend coverage. Hotels determine how self-service fits alongside onsite and remote staff.