Give guests a faster way to check in.
Kiotel gives guests a guided self-service experience for common arrival and departure workflows, with live assistance available when the situation requires human support.
Reduce front desk lines, improve after-hours access, and give your onsite team more time to focus on higher-value guest interactions.
Give guests a guided alternative to waiting at the front desk.
Support configured arrival workflows when onsite staffing is limited.
Connect guests with assistance when they cannot complete the process independently.
Support more of the guest journey through self-service.
Allow guests to locate eligible reservations using the information supported by the property’s configured workflow.
Walk guests through the required arrival steps in a clear, consistent sequence.
Enable configured payment and authorization steps through supported payment systems.
Provide room-key or access instructions based on the property’s supported lock technology and operating process.
Give eligible guests a convenient way to complete supported departure workflows.
Allow guests to request or complete supported stay extensions based on availability and property rules.
Give guests access to a live support path when a question, exception, or technical issue requires additional help.
From arrival to room access.
The guest begins the process at the Kiotel self-service station.
The configured workflow guides the guest through reservation lookup, required information, supported payment, and property-specific requirements.
If the guest cannot complete the process, Kiotel can present a live assistance or escalation path based on the property’s configuration.
Once required steps are complete, the guest receives supported room access or next-step instructions.
Automate the routine without removing hospitality.
Self-service check-in should extend the front desk, not create a disconnected guest experience. Kiotel helps hotels:
More than a standalone kiosk.
Self-service check-in works best when it connects to the broader hotel operating model.
Frequently asked questions
A hotel self-service check-in kiosk gives guests a guided way to complete supported arrival steps without requiring every interaction to be handled directly by an onsite front desk employee.
Yes. Kiotel can provide a live assistance or escalation path when a guest has a question or cannot complete the configured process independently.
Kiotel can support configured check-out workflows. Available functionality depends on the property’s systems and operating requirements.
Kiotel can connect with supported door-lock and room-access systems. Compatibility is confirmed during the property review.
Kiotel is intended to automate routine work and extend coverage. Hotels determine how self-service fits alongside onsite and remote staff.
See Self-Service Check-In in action.
Book a personalized demonstration to explore how Kiotel could support arrivals, departures, and after-hours coverage at your property.
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